Uncle Joe's Fish Shed ("we," "us," or "our") operates this website and online store. This Privacy Policy describes how we collect, use, and share information about you when you visit our site, create an account, or place an order.
Information We Collect
We collect information you give us directly, such as when you create an account, place an order, or contact us:
- Name, email address, phone number, and shipping/billing address.
- Order details, including the products you purchase and your order history.
- Account information, such as your login email and any profile details you add.
- Messages you send us, such as DOA claims or customer service requests.
We also collect some information automatically when you browse our site, including your IP address, browser and device type, pages you visit, and how you interact with the site, using cookies and similar technologies.
How We Use It
We use the information we collect to:
- Process and fulfill your orders, including shipping and live-arrival claims.
- Create and manage your account.
- Respond to your questions and provide customer service.
- Send order confirmations, shipping updates, and other transactional communications.
- Maintain the security of our site and prevent fraud.
- Understand how visitors use our site so we can improve it.
We do not sell your personal information to third parties.
Payment Processing
Payments are processed securely through Wix Payments. We do not store your full payment card details ourselves — that information is handled directly by our payment processor in accordance with its own security standards and privacy practices.
Cookies & Tracking Technologies
Our site, built and hosted on Wix, uses cookies and similar technologies to keep your cart and account session working, remember your preferences, and understand site traffic. You can control cookies through your browser settings, though disabling them may affect how parts of the site work, such as your shopping cart.
Sharing Your Information
We share information only as needed to run our business:
- Service providers: Wix (our website, hosting, and store platform), our payment processor, and shipping carriers who need order and delivery details to get your fish to you.
- Legal reasons: if required by law, or to protect the rights, property, or safety of Uncle Joe's Fish Shed, our customers, or others.
We do not share your information with third parties for their own marketing purposes.
Data Retention
We keep your information for as long as needed to fulfill the purposes described in this policy, such as maintaining your order history and account, and to meet our legal and accounting obligations.
Your Rights & Choices
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain uses of it. To make a request, contact us using the information below and we will respond as required by applicable law.
Children's Privacy
Our site and store are intended for adults. We do not knowingly collect personal information from children, and any account holder is expected to be old enough to enter into a purchase agreement in their jurisdiction.
Data Security
We rely on Wix's platform-level security along with our own account and order-handling practices to protect your information. No method of storage or transmission over the internet is completely secure, so we can't guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of our site after an update means you accept the revised policy.